As the majority of our pieces are handcrafted to order in our Sydney workshop, please allow time for production.

Production time starts from five business days and may go up to twenty business days. We have estimated production times outlined on each product and you may also refer to your order confirmation which states the estimated production time.

We do offer a selection of pieces available for immediate dispatch in our ready to ship edit. 

Once handcrafted, orders are dispatched by express post. For more information regarding shipping please refer here.

Due to manufacturing constraints,  unfortunately we are unable to facilitate any urgent requests however we do recommend browsing our ready to ship edit for pieces available for express shipping or priority courier within Sydney metro.

Orders may be cancelled or refunded up to one hour after placing your order.

After this time, unfortunately we are unable to amend the order, such as changing size, or adding products. If your order hasn’t been dispatched, we are still able to amend any personal details, such as your shipping address.

Please contact our Customer Care team here to confirm.

We accept VISA, Mastercard, AMEX, Shopify Pay, Google Pay, Klarna and AfterPay on purchases under $2,000 AUD. Please note that Klarna and Afterpay is only available for Australian customers and will be processed in AUD. 

Read more about Terms & Conditions for Klarna here and AfterPay here.

We offer customers to checkout in their currency of choice; AUD, NZD, USD, GBP or EUR. Currency is auto selected based on location however you are able to change currency in the top right corner of the navigation bar or in the mobile dropdown. 

You will be charged in the currency you have selected however please note that if you are shipping within or to Australia, you will automatically be charged in AUD even if you selected a different currency while shopping.

SARAH & SEBASTIAN is not responsible for international transaction fees charged by customers bank.

Gift cards are issued in AUD however can be used in either currency for redemption. 

In most cases, a declined payment is due to insufficient funds, an expired card or security limitations set by your payment provider.

We recommend contacting your payment provider or bank for further assistance. If you continue to experience issues, please contact our customer care team here.

For security reasons, we do not facilitate transactions over the phone. We do however offer a secure method of payment via email through our payment portal should you wish to reserve a piece for collection at one of our retail stores. Should you require further assistance, please contact our retail stores here.

We offer gift cards in set amounts here, available to be used online and in-store. Gift cards are valid for three years from the date of purchase. 

Gift cards are issued in AUD however can be used in either currency for redemption. 

Please note, SARAH & SEBASTIAN gift cards cannot be used to pay for service deposits, this includes but is not limited to Soldered and piercing. However, they may be used to process the payment balance at the time of your appointment in-store.

SARAH & SEBASTIAN gift cards are not redeemable at MECCA.

You may purchase new butterfly earring backs here. 

For internally threaded cartilage posts, please contact our customer care team here to purchase at the cost of $120 each.

We offer express shipping with Australia Post for all Australian orders, and DHL for international orders.

For clients in Sydney metro within 40km radius of our Alexandria dispatch location, we offer same-day and 3-hour delivery options at a cost, in partnership with Rendr.

You can learn more about our shipping options, including any shipping fees here.

How do I know if my order is eligible for same-day delivery?
We only offer same-day delivery for Sydney Metro clients within a 40km radius of our Alexandria dispatch location.

How much does same-day delivery cost?
The cost for same-day delivery starts at AUD$20. Your total, including your delivery fee, is calculated at checkout based on distance.

What is the cut-off time for same-day delivery?
Place your order by 11am AEST to enjoy same-day delivery. Orders placed after 11am will be delivered on the following business day.

What if I need same-day delivery but no one is home to receive the package?
A signature is required upon delivery for same-day delivery items. We cannot dispatch orders to PO Boxes or with an ‘Authority to Leave’. In the case of a missed delivery, the client will bear the cost of redelivery.

Which products are available with same-day delivery?
Not all products are available with same-day delivery or 3-hour delivery. Only products from our Ready To Ship offering are available for these express services. Due to the fast nature and turnaround time of our ready-to-ship service, orders cannot be cancelled or changed.

What if my order contains a Made-to-Order piece? Orders containing any made-to-order products are not eligible for same-day delivery. To find out if a piece is made-to-order, estimated dispatch dates can be found on each individual product page.

How do I know if my order is eligible for 3-hour delivery?
We only offer same-day delivery and 3-hour delivery for Sydney Metro clients within a 40km radius of our Alexandria dispatch location.

How much does 3-hour delivery cost?
The cost for 3-hour delivery starts at AU$25. Your total, including your delivery fee, is calculated at checkout based on distance.

What is the cut-off time for 3-hour delivery?
Place your order by 2pm AEST to enjoy 3-hour delivery. Orders placed after 2pm will be dispatched on the following business day from 9am onwards.

What if I need 3-hour delivery but no one is home to receive the package?
A signature is required upon delivery for 3-hour delivery items. We cannot dispatch orders to PO Boxes or with an ‘Authority to Leave’. In the case of a missed delivery, the client will bear the cost of redelivery.

Which products are available with 3-hour delivery?
Not all products are available with same-day delivery or 3-hour delivery. Only products from our Ready To Ship offering are available for these express services. Due to the fast nature and turnaround time of our ready-to-ship service, orders cannot be cancelled or changed.

What if my order contains a Made-to-Order piece?
Orders containing any made-to-order products are not eligible for 3-hour delivery. To find out if a piece is made-to-order, estimated dispatch dates can be found on each individual product page.

Unfortunately not as the SARAH & SEBASTIAN workshop is a closed location.

Once your order has been dispatched, you will receive a shipment confirmation outlining your order details, delivery details and your consignment reference which you can use to track your order.

Orders placed between November 8th and December 24th 2023 are eligible for an extended returns period and can be returned until January 25th 2024.

HOLIDAY GIFTING ORDER CUT-OFF DATES – AUSTRALIA
MADE-TO-ORDER (15-DAY PRODUCTION)
For items handcrafted and made-to-order in our Sydney studio within 15 business days, order by Sunday 26th November 11:59pm AEDT to ensure they arrive in time for the holidays. Estimated dispatch dates can be found on each individual product.

MADE-TO-ORDER (5-DAY PRODUCTION)
For items handcrafted and made-to-order in our Sydney studio within 5 business days, order by Tuesday 13th December 11:59pm AEDT to ensure they arrive in time for the holidays. Estimated dispatch dates can be found on each individual product.

MADE-TO-ORDER (3-DAY PRODUCTION)
For items handcrafted and made-to-order in our Sydney studio within 3 business days, order by Sunday 17th December 11:59pm AEDT to ensure they arrive in time for the holidays. Estimated dispatch dates can be found on each individual product.

READY-TO-SHIP
For ready-to-ship items, order by Tuesday 19th December, 2pm AEDT to ensure they arrive in time for the holidays. Same-day dispatch and express post are available for items in stock.

SAME DAY DELIVERY
For ready-to-ship items with same-day delivery, the last chance to order is Friday 22nd December, 11am AEDT to ensure they arrive in time for the holidays.

3-HOUR DELIVERY
For ready-to-ship items with 3-hour delivery, the last chance to order is Friday 22nd December, 2pm AEDT to ensure they arrive in time for the holidays.

HOLIDAY GIFTING CUT-OFF DATES – INTERNATIONAL ORDERS
MADE-TO-ORDER (5-DAY PRODUCTION)
For handcrafted items made-to-order within 5 business days with international delivery, order by Sunday 10th December 11:59pm AEDT to ensure they arrive in time for the holidays.*

READY-TO-SHIP
For ready-to-ship items with international delivery, order by Monday 18th December, 2pm AEDT to ensure they arrive in time for the holidays.*

*Shipping times may vary for each country and some orders may need to be shipped prior to the above cut-off dates to ensure they arrive in time. Please contact our customer care team for more information regarding shipping cut-off dates for your specific country.

For orders that are dispatched with AusPost Express Shipping, we ship to PO boxes.

For same-day or 3-hour delivery, we cannot dispatch orders to PO Boxes or with an ‘Authority to Leave’, and a signature is required upon delivery. In the case of a missed delivery, the client will bear the cost of redelivery.

We ship to the below countries:

Australia, Austria, Belgium, Canada, China, Croatia, Cyprus, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Phillipines, Poland, Portugal, Qatar, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States and Vietnam

For more information, visit our Shipping & Returns conditions here.

Customs duty and tax are not included in our product prices, however are calculated and payable at checkout.

Yes, due to the high value of our orders, our delivery services require signature upon delivery.

For Australia Post Express shipments, your order will be taken to your local Australia Post outlet and may be collected with photographic identification.

Orders using our same-day and 3-hour delivery services cannot be left unattended on the premises and require you to be home to receive and sign for your order. If you’re not home, your order will be returned to SARAH & SEBASTIAN and you will be charged for re-delivery. 

For DHL, your order will be taken to the local depot. If this occurs, you may arrange another delivery attempt or contact DHL directly for other options.

The majority of our pieces are handcrafted to order in our Sydney workshop. We also work with a small network of Responsible Jewellery Council accredited international manufacturers.

We work with 10k and 18k gold, sterling silver and vermeil, sourced from Responsible Jewellery Council accredited suppliers.

Products purchased from our online or retail stores may be returned for a credit in Australia if returned unworn, in saleable condition within 14 days of dispatch date. Some exclusions may apply including bespoke. We do not issue refunds for change of mind or incorrect purchase.

Read our Return Policy in full here.

You may lodge your return through our Return & Repair Portal, you will need the original order number and email address used for the order.

Our studio will gladly repair genuine SARAH & SEBASTIAN products purchased through our stockists for a repair fee. Please contact the stockist directly for any warranty claims or other return options. Lodge here.

All SARAH & SEBASTIAN pieces come with a six-month voluntary manufacturer’s warranty.

Any repairs or modifications made to your SARAH & SEBASTIAN jewellery not performed by SARAH & SEBASTIAN will void the voluntary warranty.

In addition to this, they come with guarantees that cannot be excluded under the Australian Consumer Law.  Please find the terms of SARAH & SEBASTIAN’s current voluntary warranty against defects and warranty period below as well as your rights under the Australian Consumer Law here.

We operate a repair service at our Sydney workshop and in most cases can repair jewellery to its original condition.

You may lodge your repair through our Return & Repair Portal and you will need the original order number and email address used for the order. If not covered under warranty, an estimated cost for repair will be provided and confirmed upon physical assessment.

We recommend visiting our size guides here for information on how to confirm your ring size, cartilage backing or necklace length.

As ring sizes are not universal, please be advised that there may be slight variances between our sizes and those by other brands. We recommend opting for a standard size which can be exchanged and advise against ordering bespoke sizes without certainty.

Our signature fine chain necklaces and bracelets can be made in the below bespoke lengths;

Fine Chain Bracelet | Available as 16cm or 18cm

Fine Chain Necklace | Available as 14”, 16”, 18” or 20”

A bespoke fee is applicable depending on the request and unfortunately we are unable to accommodate any bespoke requests outside of the above.

Please contact our Customer Care Team here for a quote.

The Ultrasonic Jewellery Cleaner is an efficient, easy and safe way to clean and care for your jewellery at home. With general wear, the lustre of your jewellery tends to dull over time. The Ultrasonic Jewellery Cleaner is designed to remove topical debris such as dust, dirt, oil, grease and fingerprints. It works by producing high-frequency waves of up to 45000Hz, which creates micro bubbles that gently remove impurities on the surface and in the crevasses of your jewellery.

While the ultrasonic will clean your jewellery, it is not designed to remove tarnish or repair general signs of wear such as scratches.

1. Insert the power plug into a socket and insert the AC adaptor into the Ultrasonic Jewellery Cleaner.
2. Open the cover and carefully place the jewellery inside the chamber.
3. Gently fill the chamber with lukewarm water (from a cup, not directly from the tap) up to the limit standard line (labelled MAX). *If deep cleaning is required, add a small amount of mild, unscented soap. Avoid any harsh chemicals such as dishwashing liquid, chlorine, bleach, or other household cleaners.
4. Press the power switch to start. The Ultrasonic Jewellery Cleaner will begin and will automatically shut down after 3 minutes. *The indicator light will appear blue when it is cleaning and red when it is off.
5. Once the cleaning cycle has finished, remove the jewellery and gently pat dry with a soft cloth or tissue. We recommend gently buffing each jewellery piece with a SARAH & SEBASTIAN polishing cloth to finish. Start with the treated inner polishing cloth to remove tarnish and discolouration, and finish with the outer cloth to polish and preserve the brilliance of your SARAH & SEBASTIAN fine jewellery.
6. Make sure to drain the cleaning water after each use, and pat dry with a soft cloth before packing the Ultrasonic Jewellery Cleaner away. If detergent is used, ensure the chamber has been properly rinsed before drying, and no residue is left.

The Ultrasonic Jewellery Cleaner comes with a removable cover for the main chamber, an Australian Power Plug, an AC Adaptor that plugs into a DC12V round hole charging port and a detailed User Manual.

158(L)mm x 68.5(W)mm x 38.5(H)mm

The Ultrasonic Jewellery Cleaner can simply be used with clean lukewarm or room-temperature water. Pour the water into the chamber using a cup and fill the it up to the limit standard line (labelled MAX).

If deep cleaning is required, add a pea-sized amount of mild, unscented soap. Avoid any harsh chemicals such as dishwashing liquid, washing detergent, chlorine, bleach, or other household cleaners.

SAFE
The Ultrasonic Jewellery Cleaner can be used to clean jewellery made from gold, silver, platinum, gold-plated, gold-filled or vermeil, including rings, earrings, bracelets, necklaces and anklets. Jewellery with sapphire gemstones and natural or lab-grown diamonds are also suitable for use with the Ultrasonic Jewellery Cleaner.

NOT SAFE
Any jewellery with gemstones that rank 8 or below on the MOHs Hardness Scale should NOT be used with the Ultrasonic Jewellery Cleaner, as they are at a high risk of damage with this device. This includes topaz, pearls, opals, turquoise and emeralds.

Additionally, gemstones that have been coated with oil, wax or plastic, or those that have been heat-treated, are not compatible with this device.

Yes. Depending on the size and shape of your jewellery, you can add multiple pieces to the Ultrasonic chamber. Ensure the chamber is not overfilled and your jewellery is not stacked for optimal cleaning and to avoid tangling.